REFUND & CANCELLATION POLICY

Effective Date: 03 October 2024

At Mrobotics, we are dedicated to delivering superior services and ensuring that our customers are fully satisfied with their experience on our platform. We strive to maintain high standards in all aspects of our service delivery, and customer satisfaction is at the core of our mission. However, we also understand that there may be situations or unforeseen circumstances where users may decide to discontinue their subscriptions. To address such instances, we have developed a comprehensive Cancellation Policy, aimed at providing users with clear, fair, and transparent guidelines.

This Cancellation Policy is designed to outline the conditions under which a service may be canceled, along with the specific procedures that must be followed for a successful cancellation. It also sets forth important information regarding refunds, plan downgrades, upgrades, and other related aspects of the subscription. By thoroughly understanding this policy, users can make informed decisions about managing their subscriptions and ensure that they comply with the terms and conditions of our services.

We value the trust our users place in us and believe in fostering a relationship based on transparency and accountability. As part of this commitment, the Cancellation Policy ensures that users are fully aware of their rights and obligations when they opt to cancel their subscription, seek changes to their service plan, or request any other modifications to their account. Below, we have detailed the procedures and conditions under which cancellations, refunds, and plan adjustments may be carried out, ensuring a smooth and hassle-free process.

SERVICE CANCELLATION
1. We aim to make the cancellation process as straightforward and efficient as possible for our users. If you wish to discontinue your subscription, you may initiate the cancellation process by notifying our customer care team through email at support@mrobotics.in. To ensure smooth handling of your request, please provide all relevant details associated with your account and the service you wish to cancel.
2. Once your cancellation request is received, it will be promptly reviewed and processed by our team. Upon successful processing of the request, your service will be officially terminated. It is important to note that any service plan activated in your account will be rendered non-refundable. This policy applies regardless of whether the services have been utilized or not. Therefore, we strongly advise reviewing your plan's terms and conditions prior to requesting cancellation to avoid any misunderstandings.
3. Additionally, once the service has been terminated, access to the Mrobotics platform will be revoked, and any remaining services associated with your plan will cease to be available. This includes, but is not limited to, all software automation services connected to your Lapu SIM and other platform features.
4. We encourage users to thoroughly evaluate their service needs before purchasing or activating any plan, as refunds will not be provided under any circumstances once a plan has been activated.
5. For any further inquiries regarding your cancellation or to seek clarification on the cancellation process, please contact our support team at the above email address. Our customer service representatives are available to assist you and ensure that the process is completed with minimal disruption.
NON-REFUNDABLE POLICY
1. We are committed to providing our users with transparent and reliable services. To ensure that users fully understand the financial commitments associated with our platform, the following Non-Refundable Policy outlines the conditions under which payments are non-refundable and final.
2. Once a service plan has been purchased and successfully activated in your account, the transaction is deemed final. At the point of activation, the service is considered fully rendered, and no refunds, partial or full, will be issued under any circumstances. This policy applies to all plans available on the Mrobotics platform, regardless of the duration or features of the plan selected.
3. Upon activation, users are granted immediate access to the automation services associated with their chosen plan, including the ability to link and utilize their Lapu SIM. We highly recommend that all users carefully review their subscription details, service needs, and plan terms prior to making a purchase to avoid any inconvenience.
4. Even if the purchased plan remains unused or underutilized during its validity period, Mrobotics does not offer refunds for the amount paid. Once a plan is activated, it is entirely the user’s responsibility to utilize the service within the plan’s duration. The inability to use the service, whether due to personal circumstances or third-party issues unrelated to Mrobotics, does not qualify for any refund, credit, or compensation.
5. This policy is in place to maintain fairness and consistency across all users, ensuring that all customers are held to the same terms and conditions upon purchasing and activating a plan. Before making a purchase, we encourage users to confirm their requirements and readiness to use the service to avoid any disappointment.
6. All payments made toward the purchase of service plans are considered final once the activation process is complete. We advise users to thoroughly evaluate their options before completing any transactions. If you have any doubts or concerns about the suitability of a plan, please reach out to our customer care team at support@mrobotics.in for assistance before proceeding with a purchase.
7. For any additional questions or clarifications regarding our Non-Refundable Policy, please feel free to contact our support team. We are here to help ensure that you have a clear understanding of the service terms before committing to a plan.
PLAN UPGRADES AND DOWNGRADES
1. We understand that your service requirements may evolve over time, and we offer flexibility when it comes to upgrading your plan to accommodate growing needs. However, it is important to note that certain conditions apply when upgrading or downgrading plans, as outlined below:
  1. Plan Upgrades
    1. Users have the option to upgrade their existing plan if they require additional features or a higher Lapu limit. For instance, if you are currently subscribed to a plan with a 99 Lapu limit and wish to upgrade to a plan with a 199 Lapu limit, you may do so by paying the difference in cost between the two plans.
    2. However, it is essential to note that the validity period of the upgraded plan will be aligned with the original plan's validity. This means that no additional validity will be provided for the upgraded plan, and the expiration date of the new plan will remain the same as that of the previous plan. Additionally, once the plan is upgraded, no refunds or adjustments will be made for the previous plan, and users are encouraged to evaluate their needs carefully before proceeding with an upgrade.
    3. Plan upgrades are designed to be seamless and effective immediately upon payment, ensuring that users can access the additional features or Lapu limits without delay. However, it is important to remember that not all plans may be eligible for upgrades, and whether your plan can be upgraded will be determined by Mrobotics.
  2. Plan Downgrades
    1. Once a plan has been upgraded, users will not be permitted to downgrade it during its active period. Downgrading to a plan with a lower Lapu limit or fewer features is not allowed once an upgrade has been applied. This policy ensures consistency and prevents interruptions in service during the plan's validity period.
    2. However, if you wish to move to a lower plan, you may choose to purchase a new plan with a lower limit or fewer features once your current plan has expired. After the expiration of the current plan, you are free to select any new plan according to your preferences and usage needs.
  3. Irreversible Plan Changes
    1. It is crucial to understand that any upgrade to your plan is irreversible for the duration of that plan. Once an upgrade is made, it cannot be reversed or downgraded under any circumstances until the plan has reached its expiration. This policy is in place to maintain the integrity of the service and ensure fairness across all users.
    2. We encourage all users to carefully assess their needs and service requirements before upgrading their plan. If you are unsure about whether an upgrade is suitable for you, or if you have any questions about the terms of the upgrade, please reach out to our support team at support@mrobotics.in for assistance prior to making any changes.
THIRD PARTY DEPENDENCIES
1. Our services rely on seamless integration with third-party operators and external service providers, such as network operators, data servers, and other infrastructure necessary to deliver our automation services to users. While we strive to ensure uninterrupted and high-quality service, it is important to recognize that our platform’s performance is, to some extent, dependent on the functionality and availability of these third-party services. This reliance introduces certain limitations, as outlined below:
  1. Third-Party Operators and Infrastructure
    1. Mrobotics operates as an automation software platform that interacts with various third-party operators, including telecommunication networks and data centers. These external operators and service providers are beyond Mrobotics' direct control, and their operational status can impact the performance and availability of Mrobotics services. Any disruption, maintenance, technical failure, or downtime on the part of these third parties may result in delays or interruptions in our service delivery to you.
    2. While we monitor and work closely with our third-party partners to minimize service disruptions, users should understand that occasional downtime or interruptions caused by these external providers may occur from time to time.
  2. No Refunds for Third-Party Downtime
    1. In the event that a third-party operator or server experiences downtime, Mrobotics will not be liable for any resulting interruptions to the service. As our automation platform is dependent on these external services, any issues originating from the third-party provider may lead to temporary unavailability or limitations in our service.
    2. In such cases, Mrobotics cannot issue refunds, credits, or compensation for any downtime or inconvenience caused by third-party operators. This includes, but is not limited to, disruptions due to network outages, server malfunctions, scheduled maintenance, or any other unforeseen issues on the third party’s end. We recommend that users familiarize themselves with the nature of these dependencies before subscribing to our service plans.
  3. Third-Party Changes and Their Impact
    1. Changes or modifications made by third-party operators can also have a direct impact on the functionality of Mrobotics' services. For example, updates to operator protocols, changes in data accessibility, or adjustments to server configurations may affect how our automation services perform. In such instances, Mrobotics will work diligently to adapt and restore full service as quickly as possible, but we cannot guarantee immediate resolution or prevent such issues from occurring.
    2. We advise all users to consider these third-party dependencies as part of the service experience and to factor in the potential for occasional disruptions or adjustments when using the Mrobotics platform.
2. For further assistance or inquiries regarding third-party dependencies, please contact our support team at support@mrobotics.in.
PAYMENT ISSUES AND REFUNDS
1. We strive to provide a smooth and reliable payment experience for all our users. However, there may be instances where payments made through the payment gateway encounter issues such as delays or processing errors. This section outlines the steps and processes involved in resolving payment issues and the applicable refund policies, ensuring clarity for our users.
2. In some cases, payments made through the payment gateway may get stuck or fail to be processed correctly due to technical issues, connectivity problems, or other unforeseen circumstances. If you encounter such a situation, rest assured that we are committed to resolving the issue in a timely manner.
3. For payments that are stuck or unprocessed, please allow 6-7 business days for the refund to be processed in accordance with the payment gateway’s policies. This period is necessary to ensure that the payment gateway provider can properly verify and complete the refund transaction. During this time, we recommend checking your bank account or payment method regularly to confirm receipt of the refund.
4. If you have any concerns or need further clarification regarding a stuck or delayed payment, feel free to contact our support team at support@mrobotics.in. Our customer care representatives are available to assist you in resolving the issue and keeping you updated throughout the process.
5. In the event that you have successfully made a payment through the payment gateway but the corresponding service plan has not been activated in your Mrobotics account, we encourage you to take prompt action by contacting Mrobotics support at support@mrobotics.in.
6. Our support team will investigate the issue and take the necessary steps to ensure that the purchased plan is activated without further delay. Please provide relevant details such as your payment confirmation, account information, and any other supporting documentation to facilitate a quicker resolution.
7. It is important to note that while Mrobotics works to resolve payment and activation issues swiftly, we rely on the cooperation of the payment gateway provider to complete transactions. As such, activation delays may occur in rare cases due to external factors beyond our control. We appreciate your patience and understanding during the resolution process.
8. To avoid any potential payment issues, we recommend that users double-check their payment details before completing a transaction. Ensure that your bank or payment provider is functioning properly, and that there are no restrictions or limitations that could impact the payment process. This will help reduce the likelihood of issues such as stuck payments or delays in plan activation.
9. For any further inquiries or assistance related to payment issues and refunds, please reach out to our customer support team. We are dedicated to providing a seamless experience and ensuring that any disruptions are addressed promptly and effectively.
FINALITY OF PAYMENTS
1. At Mrobotics, we emphasize transparency in our payment policies to ensure users have a clear understanding of their financial commitments when purchasing our service plans. The following outlines the finality of payments made towards any service plan, subscription, or additional feature on the platform.
2. All payments made towards the purchase of service plans on Mrobotics are considered final and non-refundable. Once a payment has been processed and the corresponding service has been activated in your account, no refunds, credits, or partial reimbursements will be issued under any circumstances. This policy applies across all plans offered by Mrobotics, regardless of whether the service has been fully utilized, partially used, or remains unused throughout the validity period.
3. We urge users to carefully review their service requirements and assess the features of the selected plan prior to completing any purchase. It is important to ensure that the chosen plan aligns with your needs, as payments cannot be reversed once the service is activated.
4. Our non-refundable policy extends to any external factors or issues that may arise, including service downtime, interruptions, or termination resulting from third-party dependencies, technical problems, or other unforeseen circumstances. While Mrobotics strives to provide uninterrupted service, certain disruptions may occur due to factors beyond our control, such as third-party server issues, operator malfunctions, or network outages.
5. In such cases, the payment you made toward the plan will remain non-refundable, and no credits or compensation will be issued for service disruptions. Users should take these potential external risks into consideration when subscribing to a plan and familiarize themselves with the terms and conditions related to service availability.
6. Once a payment has been completed and the service plan has been activated in your Mrobotics account, the transaction is deemed final. Mrobotics does not entertain any requests for refunds, downgrades, or reversals of the transaction, even if the user chooses not to utilize the services for the duration of the plan. This ensures consistency and fairness across all users and upholds the integrity of our service agreements.
7. For any questions or clarifications regarding the Finality of Payments policy, we encourage users to reach out to our customer support team at support@mrobotics.in before making a purchase. We are happy to assist in providing additional information or answering any concerns you may have about the payment process or the services included in each plan.
RIGHT TO TERMINATE SERVICES
1. We prioritize maintaining the integrity, security, and proper functioning of our platform. To protect the interests of our users and the company, we reserve the right to manage and, if necessary, terminate accounts that violate our policies or for other reasons as determined by Mrobotics. The following outlines our right to terminate or block accounts, and the associated terms:
  1. Discretionary Account Termination
    1. Mrobotics reserves the exclusive right to terminate, suspend, or block any user account at its sole discretion. This may occur with or without prior notice, and Mrobotics is not obligated to provide a specific reason for the termination. Situations that may lead to account termination include, but are not limited to:
      1. Breach of our Terms of Service or other applicable agreements;
      2. Involvement in fraudulent activities, misuse of the platform, or unauthorized access;
      3. Violation of applicable laws or regulations;
      4. Suspicious activity or actions that compromise the security and functionality of the platform;
      5. Non-compliance with any of Mrobotics’ service policies, including those related to payment or third-party use.
    2. It is important for users to comply with all platform guidelines and legal requirements to avoid the risk of account termination.
  2. Non-Refundable Policy Upon Termination
    1. In the event that Mrobotics exercises its right to terminate or block an account, no refunds, credits, or reimbursements will be provided for any remaining service period or unused portions of the plan. This policy is strictly enforced, regardless of whether the user has fully utilized the service or not.
    2. Mrobotics is not liable for any loss of access or disruption to your business operations resulting from the termination of your account. Users are encouraged to regularly back up their data and ensure that all necessary information is secured.
  3. Legal Compliance and Exceptions
    1. While Mrobotics maintains broad discretion to terminate accounts, we will adhere to any applicable laws or regulations that may require certain actions in specific cases. If a refund or specific remedy is mandated by local or international law under certain circumstances, Mrobotics will comply with those legal obligations. However, outside of such legal requirements, our standard non-refundable policy remains in effect.
    2. Users who believe their account termination was unjust or have further inquiries regarding this policy may contact our support team at support@mrobotics.in for clarification. Please note that Mrobotics is not obligated to reverse a termination decision unless legally required to do so.
  4. Preservation of Service Integrity
    1. The right to terminate accounts is essential to ensure the safety, stability, and proper functioning of the Mrobotics platform. By reserving this right, Mrobotics can maintain a secure environment for all users, mitigate potential risks, and ensure compliance with our operational and legal standards.